Travel Specialist (Intern)
Dar es Salaam
-
Full-time
Posted on 12th January 2023
At Safari Wallet, we believe traveling isn’t only about disconnecting and recharging, it’s about expanding your horizons, embracing other cultures, connecting with different people while creating unforgettable memories.
We love to see travel easily accessible and making it more affordable without emptying people’s pockets. With SafariWallet we make that possible by providing good quality bundled experiences with great value for money, easy booking experience with the ability to book trips up to 12 months in advance, designing own experiences and with the ability of paying by installments or paying after travel.
You
As a travel intern, you must be ambitious with high interest in travel, and for the current generation, technology is a must, you should have auto knowledge with different tools, or softwares as basic requirements for this position, that will promise you a room to become the next travel specialist intern to the existing team of Safari Wallet. You will be primarily responsible for assisting clients with their travel needs, so this also makes you or must you be the people's person. You will be responsible for the full customer journey, from inquiry, to booking, and to the tour or experience itself ensuring the best service to the clients and our travel partners since Safari Wallet is not a tour company but a travel Fin-Tech Marketplace. The position is open for experienced Travel Specialists as well as junior candidates.
Working with us
Working at Safari Wallet is an adventure of its own. Everyday is launch day, providing room for improvement, challenges and growth for the company and the team.
Responsibilities
- Meeting with clients or through phone calls to determine travel needs, budget and preferences of clients.
- Coordinating transportation, accommodation, insurance, tours and activities.
- Advising clients on travel related topics like destinations, weather, activities, passports, visas, immunizations and assisting with trip planning.
- Handling travel issues like complaints, cancellations, refunds
- Building and maintaining relationships with travel/tour partners.
- Working hand in hand with partners in providing good quality experiences for clients, creating detailed itineraries for each trip based on the clients’ interests and needs.
- Booking transportation, accommodation, rental cars, conference rooms.
- Updating/calling to confirm reservations and inform of any changes to their booking or itinerary.
- Conducting research on destinations, accommodation and industry trends.
- Attending travel seminars and conferences.
- Maintain accurate records of bookings, payments, transactions, phone calls and meetings.
- Maintain records of clients and partners.
- Contribute to agency efforts by accomplishing related tasks as needed in order to keep up with the overall company direction.
Qualifications/Skills
- Customer service skills
- Time management skills and task prioritization skills
- Detail oriented
- Strong sales and interpersonal skills
- Strong computer skills
- Problem solving skills
- Excellent communication skills
- Strong listening skills
- Language competency
- Reservation and booking skills
- Negotiation skills
- Knowledge of domestic travel trends
The best of you
- Recent graduates could win this position so easy, do not hesitate.
- Degree is not a must, if you do not have one, still shoot your best, we vest knowledge not certifications. You may still apply if you are also a university student.
- A Bachelor degree holder in tourism, travel, hospitality, business or related field.
- Experience working as a travel specialist, tour guide, customer service-oriented position, or any other related field.
What's there for you
- Paid internship
- Personal development plan
- Professional network enhancement
- Access to internet
- Access to kitchen facilities
- Office working kits
- 24hrs office access
- Social personal kits
- Travel exposures